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Before your contact us for return and warranty of your purchase, please be aware the following terms and conditions.
*All return enquiry should send to RA@pclan.com.au to avoid delay.
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We encourage customers to carefully consider their purchases before placing an order. However, if a non-faulty item needs to be returned due to a change of mind or incorrect purchase, please refer to our policy below:
All brand new products (with the exception of consumable products and software) sold by PC Lan Pty Ltd are covered by Australian manufacturer warranty. For used or ex-demo product, warranty terms will be stated in the listing, or otherwise, customer can contact us for warranty information.
If your item is confirmed to be defective when delivered, it will be treated as Dead On Arrival (DOA). The DOA period is 14 days from your invoice date. DOA claims are eligible for a refund or replacement after the faulty item has been returned to us.
Please note:
If a product is outside the 14-day DOA period, the standard manufacturer warranty terms will apply. As some of our products, like electronics and computers, require specialized support, we strongly recommend that you first contact the manufacturer for troubleshooting assistance. Their support team is more knowledgeable in diagnosing and resolving issues and can help minimize delays that may arise from us acting as an intermediary. However, if the manufacturer is unable to assist, our team can step in and provide further assistance. Our product's Manufacturer Contact.
Please note:
Once we receive a faulty product, we will send it to the manufacturer or their authorized service center for assessment. However the return will be rejected in below cases:
After we receive the repaired or replacement unit from manufacturer, we will arrange return delivery to you.
Note: If the fault is not covered by the manufacturer's warranty or extended warranty (if applicable), we will provide you with a quote for the repair cost and any costs associated with the processing of the return prior to returning the product(s) to you.
Company |
Phone/Email |
Acer Service Centre |
1300 362 328 (Laptop, LCD) |
APC |
13 73 28 (Tech Support) |
ASUS |
1300 278 788 |
Belkin |
1800 235 546 (English only 24/7) |
Cisco |
1800 805 227 |
CyberPower |
1300 431 808 |
D-Link |
1300 766 868 |
Dahua |
1800 327 457 |
Eaton |
1300 877 877 |
Epson Service Centre |
1300 361 054 |
Fujitsu Service Centre |
1800 288 283 |
Fujixerox |
1800 883 668 |
LaCie |
*Please contact LaCie (Seagate) for Warranty |
Lenovo |
131 426 |
Lexmark (Return to PC Lan) |
(07) 3377 5888 |
LG Service Centre |
1800 643 156 |
Linksys |
1800 605 971 |
Logitech |
1800 025 544 |
HP Service Centre |
131 047; 1300 721 147 (Printer); 131 047 (scanner) |
IBM Service Centre |
1800 289 426 |
Kingston |
1800 620 569 |
Motorola |
1300 138 823 |
Zebra |
1800 457 439 / TSAPAC@zebra.com (Printers) |
Philips |
1300 651 993 |
Qnap |
Contact QNAP Support |
Samsung Service Centre |
1300 362 603 |
Seagate |
|
Sony |
1300 137 669 |
Synology |
Contact Synology Support |
Toshiba |
(02) 9887 6000; 13 30 70 |
Viewsonic Centre Centre |
1800 880 818 |
Wacom |
(02) 9422 6700 |
Western Digital |