Estimate shipping
Refund Policy
Before your contact us for return and warranty of your purchase, please be aware the following terms and conditions.
*All return enquiry should send to RA@pclan.com.au to avoid delay.
- All products must be installed by a qualified technician or knowledgeable person. Any damage or faulty due to incorrect installation may void the product warranty.
- Any warranty requires proof of purchase (invoice) issued by PC LAN Pty Ltd. For missing invoice and enquiry for invoice search or re-print, $15.00 administration and processing fee will be charged. Please contact accounts@pclan.com.au for your enquiry.
- Customer should contact the manufacturer for their support and advice as the majority of warranties are directly provided by them. As a reseller, PC LAN is also required to comply with these requirements. If the manufacturer is unable to offer a replacement or repair for a faulty product and instructs the end user to return the product. Customer should contact us with the reference/case number provided by the manufacturer, along with our tax invoice number. Our team will then contact the supplier to verify the return/replacement authorization and initiate a return case.
- If the returned product is found to be physically damaged during transit due to inadequate packaging, the warranty will be voided and the product cannot be exchanged or refunded.
- All returned items will be tested upon arrival and will attract a handling fee of $20 plus return postage to customer if found to be in perfect working condition.
- Please note free or bonus items are covered only by 7-day-Dead-on-Arrival policy, hence please contact us at once if the item is found to be defective within 7 days of receiving. Please feel free to contact us if there are any questions.
- Due to health and hygiene reasons, microphones, earphones and headphones can only be returned if they are unopened within 30 days of purchase and are completely sealed or faulty.
- The benefits provided to you under the various warranty of different items are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information visit Australian Consumer Law's website
Page Index
- Change of Mind / Non-Faulty Returns
- Dead on Arrival (DOA) & Warranty Returns
- Return of Faulty Products
- Manufacturer Contact
1. Change of Mind / Non-Faulty Returns
We encourage customers to carefully consider their purchases before placing an order. However, if a non-faulty item needs to be returned due to a change of mind or incorrect purchase, please refer to our policy below:
- The item must be in stock at PC LAN at the time of purchase. Custom build items and special order-in items that are not part of our regular inventory may be rejected.
- The item must be returned within 30 days of delivery in its original undamaged packaging.
- The item must be unused and still factory sealed, and may be charged for up to 10% restocking fee.
- If the item has been opened, a restocking fee of 20% will be charged as the item is no longer considered brand new.
- If the item has been used or registered, the return may be rejected or a restocking fee of up to 50% may be charged.
- Any delivery or insurance costs incurred are not refundable and not included in the restocking fee.
- We reserve the right to refuse a refund if the item is not in resalable condition, including damaged or missing packaging or parts.
- Software, printers with unsealed ink, and other consumable items cannot be returned.
- Microphones, earphones, headphones, keyboard and mouse, chairs can only be returned if unopened and completely sealed within 30 days of purchase due to the health and safety regulations.
- To initiate a Change of Mind / Non-Faulty return, request must be sent to RA@pclan.com.au wihtin 14 days of purchase for final approval.
- If customer do not pick up within 30-days of purchase and request cancellation. Customer are liable for a restocking fee to cover the variation of the cost.
2. DOA & Warranty Returns
All brand new products (with the exception of consumable products and software) sold by PC Lan Pty Ltd are covered by Australian manufacturer warranty. For used or ex-demo product, warranty terms will be stated in the listing, or otherwise, customer can contact us for warranty information.
2.1. DOA Returns (Product Dead on Arrival)
If your item is confirmed to be defective when delivered, it will be treated as Dead On Arrival (DOA). The DOA period is 14 days from your invoice date. DOA claims are eligible for a refund or replacement after the faulty item has been returned to us.
Please note:
- Customer must contact us within 14 days of your invoice date.
- In order to expedite your DOA claim, please obtain a manufacturer reference number which confirms that your item may be faulty.
- Customers are responsible for covering the shipping costs of returning faulty items, while PC Lan will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
- The item should be returned to us within 14 calendar days of the issuance of the return label. Where possible, all items should be packed in the original, undamaged /unmarked packaging including any accessories, manuals and documentation that shipped with the item. If the accessories are missing, we reserve the right to reject the DOA claim or apply only a partial refund
- The processing time for a DOA return is up to 2 weeks from the time we receive it. This allows us to send the DOA unit to the vendor for testing and fault verification.
2.2. Warranty Returns
If a product is outside the 14-day DOA period, the standard manufacturer warranty terms will apply. As some of our products, like electronics and computers, require specialized support, we strongly recommend that you first contact the manufacturer for troubleshooting assistance. Their support team is more knowledgeable in diagnosing and resolving issues and can help minimize delays that may arise from us acting as an intermediary. However, if the manufacturer is unable to assist, our team can step in and provide further assistance. Our product's Manufacturer Contact.
Please note:
- Customers are responsible for covering the shipping costs of returning faulty items, while PC Lan will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
- The processing time is generally 1-3 weeks from the time we receive the faulty unit.
- Certain products requires end-user contact manufacturer support team to obtain reference number for processing warranty claim. Please check our Manufacturer Contact for details.
- Please note that the warranty claim may result in a repair, replacement, or store credit at PC LAN, depending on the manufacturer's approval. Refunds are not available under any circumstances.
- Invoice or Order number and item's serial number (if applicable) must be provided for warranty claim. We cannot process warranty request without proof of purchase.
3. Return of Faulty Products:
Once we receive a faulty product, we will send it to the manufacturer or their authorized service center for assessment. However the return will be rejected in below cases:
- without PC LAN approved RA Number attached on return package
- item is damaged due to misuse or inadequate packageing in transit
- serial number does not match tax invoice record
After we receive the repaired or replacement unit from manufacturer, we will arrange return delivery to you.
Note: If the fault is not covered by the manufacturer's warranty or extended warranty (if applicable), we will provide you with a quote for the repair cost and any costs associated with the processing of the return prior to returning the product(s) to you.
4. Manufacturer Contact:
Company |
Phone/Email |
Acer Service Centre |
1300 362 328 (Laptop, LCD) |
APC |
13 73 28 (Tech Support) |
ASUS |
1300 278 788 |
Belkin |
1800 235 546 (English only 24/7) |
Cisco |
1800 805 227 |
CyberPower |
1300 431 808 |
D-Link |
1300 766 868 |
Dahua |
1800 327 457 |
Eaton |
1300 877 877 |
Epson Service Centre |
1300 361 054 |
Fujitsu Service Centre |
1800 288 283 |
Fujixerox |
1800 883 668 |
LaCie |
*Please contact LaCie (Seagate) for Warranty |
Lenovo |
131 426 |
Lexmark (Return to PC Lan) |
(07) 3377 5888 |
LG Service Centre |
1800 643 156 |
Linksys |
1800 605 971 |
Logitech |
1800 025 544 |
HP Service Centre |
131 047; 1300 721 147 (Printer); 131 047 (scanner) |
IBM Service Centre |
1800 289 426 |
Kingston |
1800 620 569 |
Motorola |
1300 138 823 |
Zebra |
1800 457 439 / TSAPAC@zebra.com (Printers) |
Philips |
1300 651 993 |
Qnap |
Contact QNAP Support |
Samsung Service Centre |
1300 362 603 |
Seagate |
|
Sony |
1300 137 669 |
Synology |
Contact Synology Support |
Toshiba |
(02) 9887 6000; 13 30 70 |
Viewsonic Centre Centre |
1800 880 818 |
Wacom |
(02) 9422 6700 |
Western Digital |
Description
Build a reliable, easy-to-use business network at an affordable price
In today's hyperconnected world, reliable access to network resources is critical to all businesses. However, you also need to invest wisely to stay competitive, knowing how to separate the essential from the extraneous and get the most value for your dollar. While building a solid foundation for your business network infrastructure is essential, it doesn’t mean you need the most advanced feature set on the market.
For businesses requiring high performance, advanced security, and rich manageability from the network, fully managed switches are an excellent choice. However, they also typically come with high price tags. Smart switches provide the right level of network features and capabilities for growing businesses at an affordable price, so you’ll have more dollars to put toward growing your business.
With Cisco® Business 250 Series Smart Switches, you can achieve enterprise-grade network performance and security without paying for advanced network features that you will not use. When you need a reliable solution to share online resources and connect computers, phones, and wireless access points, Cisco Business 250 Series Smart Switches provide the ideal solution at an affordable pricing point.
Business applications
Whether you need basic, high-speed connectivity for your computers and servers or a comprehensive voice, data, and wireless technology solution, Cisco Business 250 Series switches can meet your business needs. Possible deployment scenarios include:
● Small office networking: The versatility and affordability of the Cisco Business 250 Series family of switches provide an ideal enterprise-class networking foundation for small businesses with limited IT support and budget.
● High-speed desktop connectivity: Cisco Business 250 Series switches can quickly and securely connect employees working in small offices with one another and with all of the printers, servers, and other networking devices. High performance and reliable connectivity help speed up file transfers and data processing, improve network uptime, and keep your employees productive.
● Flexible wireless connectivity: Cisco Business 250 Series switches work with Cisco and third-party wireless solutions to extend the reach of your network. With security features, Power over Ethernet (PoE), Virtual Local Area Network (VLAN), and QoS, these switches are the perfect foundation to add enterprise-grade wireless solutions to a network. The capability of up to 30W of power per port provided through the Ethernet cable means you can easily deploy innovative 802.11ac wireless technology to maximize workforce productivity.
● Unified communications: The Cisco Business 250 Series provides QoS features to enable you to prioritize delay-sensitive traffic in your network and let you converge all of your communications solutions such as IP telephony and video surveillance onto a single Ethernet network. Cisco offers a complete portfolio of IP telephony and other unified communications products designed for small businesses, and Cisco 250 Series switches have been rigorously tested to help ensure easy integration and full compatibility with these and other vendor products.
Features and benefits
Cisco Business 250 Series Smart Switches provide all of the features you need to create a basic enterprise-class network at an affordable price. These features include:
● Easy configuration and management: Cisco Business 250 Series switches are designed to be easy to deploy and use by small businesses or the partners that serve them:
◦ Cisco Business Dashboard is designed to manage Cisco Business switches, routers, and wireless access points. It lets you easily customize the interface and widgets to proactively manage your network. Cisco Business 250 Series switches support embedded probe for Cisco Business Dashboard, eliminating the need to set up a separate hardware or virtual machine on site. For more information, visit https://www.cisco.com/go/cbd.
◦ The redesigned modern web user interfaces reduce the time required to deploy, troubleshoot, and manage the network. Configuration wizards simplify the most common configuration tasks and provide the ultimate tool for anyone to set up and manage the network.
● Reliability and performance: Cisco Business 250 Series switches have been tested to deliver the high performance and reliability you would expect from a Cisco switch and help you prevent costly downtime. The switches speed file transfer times, improve slow and sluggish networks, keep your vital business applications available, and help your employees respond more quickly to customers and each other. With a network based on Cisco Business 250 Series switches, you can address all of your business communications and connectivity needs and reduce the total cost of ownership of your technology infrastructure. Cisco Business 250 Series switches also support 10 Gigabit Ethernet uplinks on select models, so you can build a high-performance and future-ready network to support your thriving business.
● Layer 3 static routing: This capability allows you to segment your network into separate workgroups and communicate across VLANs without degrading application performance. As a result, you can manage internal routing with your switches and dedicate your router to external traffic and security, helping your network run more efficiently.
● Power over Ethernet Plus (PoE+): Cisco Business 250 Series switches are available with PoE+ on Gigabit Ethernet models. This capability enables the deployment of IP telephony, wireless, video surveillance, and other solutions with just a single network cable, thereby eliminating the need for separate power supplies or cabling. PoE+ provides up to 30W of power per port, ideal for deployments of 802.11ac wireless access points, Pan-Tilt-Zoom (PTZ) IP cameras, videophones, and thin client devices, delivering more flexibility and investment protection.
● Network security: Cisco Business 250 Series switches provide the security and network management features you need to maintain a high level of security for your business, keep unauthorized users off the network, and protect your business data. The switches include integrated network security to reduce the risk of a security breach, with IEEE 802.1X port security to control access to your network, Denial-of-Service (DoS) attack prevention to increase network uptime during an attack, and extensive Access Control Lists (ACLs) to protect sensitive portions of the network from unauthorized users and guard against network attacks.
● IPv6 support: As the IP network addressing scheme evolves to accommodate more devices, you can have peace of mind that your network is ready. Cisco Business 250 Series switches provide native support for IPv6 alongside traditional IPv4. With USGv6 and IPv6 Gold Logo certifications, these switches will enable you to take full advantage of IPv6-enabled applications in the future, without having to upgrade your network equipment.
● IP telephony support: Cisco Business 250 Series switches include QoS features that prioritize delay-sensitive services such as voice and video, simplify unified communications deployments, and help ensure consistent network performance for all services.
● Networkwide automatic voice deployment: Using a combination of Cisco Discovery Protocol, Layer Link Discovery Protocol - Media Endpoint Discovery (LLDP-MED), Auto Smartports, and Voice Services Discovery Protocol (VSDP, a unique, patented Cisco protocol), customers can deploy an end-to-end voice network dynamically. The switches in the network automatically converge into a single voice VLAN and set of QoS parameters and then propagate them out to the phones on the ports where they are discovered. For example, automated voice VLAN capabilities let you plug any IP phone (including third-party phones) into your IP telephony network and receive an immediate dial tone. The switch automatically configures the device with the right VLAN and QoS parameters to prioritize voice traffic.
● Flexible and compact design: The sleek and compact design provide additional deployment flexibility, including outside wiring closet installation such as retail stores, open plan offices, and classrooms without disturbing the environment.
● An energy-efficient solution: Cisco Business 250 Series switches are designed to be energy efficient and eco-friendly without compromising performance. They help conserve energy by optimizing power use, which helps protect the environment and lowers your energy costs. Power-saving features include:
◦ Support for the Energy Efficient Ethernet (IEEE 802.3az) standard, which reduces energy consumption by monitoring the amount of traffic on an active link and putting the link into a sleep state during quiet periods
◦ Automatic power shutoff on ports when a link is down
◦ Embedded intelligence to adjust power based on cable length
◦ Fan-less design in most models, which reduces power consumption, increases reliability, and provides quieter operation
● Peace of mind and investment protection: Cisco Business 250 Series switches offer the reliable performance, investment protection, and peace of mind you expect from a Cisco switch. Complementary one-year access to our Small Business Support Center for ongoing support. Limited lifetime warranty with return to factory replacement keeps your business running smoothly
Specifications
Primary Ports
48 x RJ45 + 4 x SFP+
Primary Port Speed
10/100/1000Mbps + 10 Gigabit
Primary Port Type
48 x 10/100/1000 ports
4 x 10 Gigabit SFP+
MAC Address Table
8K
Jumbo Frames
9000 bytes
Buffer Memory
3 MB
PoE
No
Cabling
Unshielded Twisted Pair (UTP) Category 5e or better for 1000BASE-T
LEDs
System, Link/Act, PoE, Speed
Button
Reset button
Power
System power consumption
110V=51.01W
220V=50.58W