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Refund Policy
Before your contact us for return and warranty of your purchase, please be aware the following terms and conditions.
*All return enquiry should send to RA@pclan.com.au to avoid delay.
- All products must be installed by a qualified technician or knowledgeable person. Any damage or faulty due to incorrect installation may void the product warranty.
- Any warranty requires proof of purchase (invoice) issued by PC LAN Pty Ltd. For missing invoice and enquiry for invoice search or re-print, $15.00 administration and processing fee will be charged. Please contact accounts@pclan.com.au for your enquiry.
- Customer should contact the manufacturer for their support and advice as the majority of warranties are directly provided by them. As a reseller, PC LAN is also required to comply with these requirements. If the manufacturer is unable to offer a replacement or repair for a faulty product and instructs the end user to return the product. Customer should contact us with the reference/case number provided by the manufacturer, along with our tax invoice number. Our team will then contact the supplier to verify the return/replacement authorization and initiate a return case.
- If the returned product is found to be physically damaged during transit due to inadequate packaging, the warranty will be voided and the product cannot be exchanged or refunded.
- All returned items will be tested upon arrival and will attract a handling fee of $20 plus return postage to customer if found to be in perfect working condition.
- Please note free or bonus items are covered only by 7-day-Dead-on-Arrival policy, hence please contact us at once if the item is found to be defective within 7 days of receiving. Please feel free to contact us if there are any questions.
- Due to health and hygiene reasons, microphones, earphones and headphones can only be returned if they are unopened within 30 days of purchase and are completely sealed or faulty.
- The benefits provided to you under the various warranty of different items are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information visit Australian Consumer Law's website
Page Index
- Change of Mind / Non-Faulty Returns
- Dead on Arrival (DOA) & Warranty Returns
- Return of Faulty Products
- Manufacturer Contact
1. Change of Mind / Non-Faulty Returns
We encourage customers to carefully consider their purchases before placing an order. However, if a non-faulty item needs to be returned due to a change of mind or incorrect purchase, please refer to our policy below:
- The item must be in stock at PC LAN at the time of purchase. Custom build items and special order-in items that are not part of our regular inventory may be rejected.
- The item must be returned within 30 days of delivery in its original undamaged packaging.
- The item must be unused and still factory sealed, and may be charged for up to 10% restocking fee.
- If the item has been opened, a restocking fee of 20% will be charged as the item is no longer considered brand new.
- If the item has been used or registered, the return may be rejected or a restocking fee of up to 50% may be charged.
- Any delivery or insurance costs incurred are not refundable and not included in the restocking fee.
- We reserve the right to refuse a refund if the item is not in resalable condition, including damaged or missing packaging or parts.
- Software, printers with unsealed ink, and other consumable items cannot be returned.
- Microphones, earphones, headphones, keyboard and mouse, chairs can only be returned if unopened and completely sealed within 30 days of purchase due to the health and safety regulations.
- To initiate a Change of Mind / Non-Faulty return, request must be sent to RA@pclan.com.au wihtin 14 days of purchase for final approval.
- If customer do not pick up within 30-days of purchase and request cancellation. Customer are liable for a restocking fee to cover the variation of the cost.
2. DOA & Warranty Returns
All brand new products (with the exception of consumable products and software) sold by PC Lan Pty Ltd are covered by Australian manufacturer warranty. For used or ex-demo product, warranty terms will be stated in the listing, or otherwise, customer can contact us for warranty information.
2.1. DOA Returns (Product Dead on Arrival)
If your item is confirmed to be defective when delivered, it will be treated as Dead On Arrival (DOA). The DOA period is 14 days from your invoice date. DOA claims are eligible for a refund or replacement after the faulty item has been returned to us.
Please note:
- Customer must contact us within 14 days of your invoice date.
- In order to expedite your DOA claim, please obtain a manufacturer reference number which confirms that your item may be faulty.
- Customers are responsible for covering the shipping costs of returning faulty items, while PC Lan will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
- The item should be returned to us within 14 calendar days of the issuance of the return label. Where possible, all items should be packed in the original, undamaged /unmarked packaging including any accessories, manuals and documentation that shipped with the item. If the accessories are missing, we reserve the right to reject the DOA claim or apply only a partial refund
- The processing time for a DOA return is up to 2 weeks from the time we receive it. This allows us to send the DOA unit to the vendor for testing and fault verification.
2.2. Warranty Returns
If a product is outside the 14-day DOA period, the standard manufacturer warranty terms will apply. As some of our products, like electronics and computers, require specialized support, we strongly recommend that you first contact the manufacturer for troubleshooting assistance. Their support team is more knowledgeable in diagnosing and resolving issues and can help minimize delays that may arise from us acting as an intermediary. However, if the manufacturer is unable to assist, our team can step in and provide further assistance. Our product's Manufacturer Contact.
Please note:
- Customers are responsible for covering the shipping costs of returning faulty items, while PC Lan will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
- The processing time is generally 1-3 weeks from the time we receive the faulty unit.
- Certain products requires end-user contact manufacturer support team to obtain reference number for processing warranty claim. Please check our Manufacturer Contact for details.
- Please note that the warranty claim may result in a repair, replacement, or store credit at PC LAN, depending on the manufacturer's approval. Refunds are not available under any circumstances.
- Invoice or Order number and item's serial number (if applicable) must be provided for warranty claim. We cannot process warranty request without proof of purchase.
3. Return of Faulty Products:
Once we receive a faulty product, we will send it to the manufacturer or their authorized service center for assessment. However the return will be rejected in below cases:
- without PC LAN approved RA Number attached on return package
- item is damaged due to misuse or inadequate packageing in transit
- serial number does not match tax invoice record
After we receive the repaired or replacement unit from manufacturer, we will arrange return delivery to you.
Note: If the fault is not covered by the manufacturer's warranty or extended warranty (if applicable), we will provide you with a quote for the repair cost and any costs associated with the processing of the return prior to returning the product(s) to you.
4. Manufacturer Contact:
Company |
Phone/Email |
Acer Service Centre |
1300 362 328 (Laptop, LCD) |
APC |
13 73 28 (Tech Support) |
ASUS |
1300 278 788 |
Belkin |
1800 235 546 (English only 24/7) |
Cisco |
1800 805 227 |
CyberPower |
1300 431 808 |
D-Link |
1300 766 868 |
Dahua |
1800 327 457 |
Eaton |
1300 877 877 |
Epson Service Centre |
1300 361 054 |
Fujitsu Service Centre |
1800 288 283 |
Fujixerox |
1800 883 668 |
LaCie |
*Please contact LaCie (Seagate) for Warranty |
Lenovo |
131 426 |
Lexmark (Return to PC Lan) |
(07) 3377 5888 |
LG Service Centre |
1800 643 156 |
Linksys |
1800 605 971 |
Logitech |
1800 025 544 |
HP Service Centre |
131 047; 1300 721 147 (Printer); 131 047 (scanner) |
IBM Service Centre |
1800 289 426 |
Kingston |
1800 620 569 |
Motorola |
1300 138 823 |
Zebra |
1800 457 439 / TSAPAC@zebra.com (Printers) |
Philips |
1300 651 993 |
Qnap |
Contact QNAP Support |
Samsung Service Centre |
1300 362 603 |
Seagate |
|
Sony |
1300 137 669 |
Synology |
Contact Synology Support |
Toshiba |
(02) 9887 6000; 13 30 70 |
Viewsonic Centre Centre |
1800 880 818 |
Wacom |
(02) 9422 6700 |
Western Digital |
Description
Evolve2 85
Keep your eyes on the prize – this headset is designed to help you focus and stay on your game, whether you’re concentrating or collaborating. You’ve got this.
NOISE‐CANCELLATION
Hear yourself think.
We set out to create instant quiet, anywhere. The result is a world‐class professional headset with cutting‐edge digital hybrid Active Noise‐Cancellation (ANC), powered by our most advanced digital chipset ever and designed for incredible noise isolation; just put it on for instant immersion in your thoughts.
It’s time to change the game. Welcome to the new standard.
BUSYLIGHT
Don’t hide when you’re in your stride.
We’ve taken our busylight to a whole new level, making it visible from any direction. The red light is automatically activated when you’re on a call or in a meeting or you can activate it yourself at the touch of a button. So, even when you’re right in the middle of everything, your busylight will protect you from all angles, and all interruptions.
It’s like having a built‐in security guard for your concentration.
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MUSIC
Bigger speakers. Better sound. Boom.
We’ve built this headset with powerful leak‐tolerant 40mm speakers. Factor in our advanced digital chipset and the latest AAC codec and your music will be sounding better than ever.
Good things come to those who wait. This is the audio experience you’ve been waiting for.
CALLS
It’s your call…
We know that being heard and understood with absolute clarity keeps your calls seamless and professional. So, we took the incredible call performance of our world‐leading Evolve Series and we made it even better by building in 10 microphones (yes, 10), powered by that advanced digital chipset we keep talking about, for outstanding call quality, every time.
Because when you’re making an important call, clarity is everything.
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UC-CERTIFICATION
UC-certified means UC-satisfied.
Satisfaction guaranteed isn't something you hear very often these days – but we're bringing it back.
Evolve2 85 is available in a Microsoft Teams-certified variant and a UC variant which is certified for Google Meet to ensure a seamless collaboration experience.
It’s also optimised for other leading UC platforms, so you can be confident that however you keep in touch with your team, this trusted device will keep the collaboration going all day.
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MICROPHONE PERFORMANCE
Hear the difference
We used our state-of-the-art sound lab to simulate a noisy office environment, with an office speech soundtrack played back through a speaker in a dummy head. Then we tested each product in exactly the same way as the same office soundtrack played, recording the microphone performance, to show how the call would sound to whoever you’re talking to.
BATTERY
Long week? We’ve got you covered.
When you finally find a headset that you just can’t do without, it’s good to know you don’t have to. We’ve used our advanced battery efficiency technology to squeeze every last minute of juice out of this powerful headset. The result is an industry‐leading 37‐hour battery life (powered by that mighty little chipset again).
And because we like to cover all bases, there’s always the handy charging stand – just in case.
Rest assured; Evolve2 85 will get you through the week.
COMFORT
Upgrade to business class.
We took biometric measurements of hundreds of heads to create a perfect design that adjusts to fit every size and shape. Then, we added soft memory foam ear cushions to make it supremely comfortable; so comfortable, you’ll forget it’s even there. Finally, we assembled it using durable, premium materials.
It’s comfort that’s in a class of its own.
TECHNOLOGY
Thinking outside the box.
As far as things in boxes go, this is kind of a big deal. Before you’ve even unboxed it, you’re holding a pioneering piece of tech that’s leagues ahead of any other headset. But because we have one eye on the future, firmware upgrades and value packs are already on the way to boost it even further.
If you think it’s great now, just wait…
DESIGN
Business. Casual.
Move seamlessly from the office to on‐the‐go, with a contemporary casual design and a discrete hidden boom‐arm that still guarantees exceptional professional sounding calls, even when tucked away.
So when you’re on the go, only you’ll know you’re working.
Jabra Direct
Jabra Direct makes sure that your headset always has the latest firmware, guaranteeing you’ll have the most up-to-date features, bug fixes and easy access to compatibility updates. With the user-friendly Direct Dashboard, staying current has never been easier.
Jabra Sound+
Personalise your call and music experience with a customisable equaliser in the Jabra Sound+ app.
Technical specifications
Product Description | Jabra Evolve2 85 MS Stereo - headset |
Product Type | Headset - Bluetooth - wireless, wired - 3.5 mm jack |
Compatibility | iPhone, Android phone, Mac, Windows |
Recommended Use | Portable electronics, computer - communication |
Additional Functions | DSP |
Colour | Black |
Headphones Form Factor | Full size |
Connectivity Technology | Wireless, wired |
Wireless Technology | Bluetooth |
Bluetooth Version | Bluetooth 5.0 |
Sound Output Mode | Stereo |
Audio Specifications | Frequency Response 20 - 20000 Hz - Sensitivity 117 dB |
Max Input Power | 50 mW |
Active Noise Canceling | Yes |
Noise Isolating | Yes |
Microphone | Boom |
Controls | Volume, mute button, answer/end, play/pause, next/previous track, voice assistant |
Software Certification | Certified for Microsoft Teams |