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Refund Policy
Before your contact us for return and warranty of your purchase, please be aware the following terms and conditions.
*All return enquiry should send to RA@pclan.com.au to avoid delay.
- All products must be installed by a qualified technician or knowledgeable person. Any damage or faulty due to incorrect installation may void the product warranty.
- Any warranty requires proof of purchase (invoice) issued by PC LAN Pty Ltd. For missing invoice and enquiry for invoice search or re-print, $15.00 administration and processing fee will be charged. Please contact accounts@pclan.com.au for your enquiry.
- Customer should contact the manufacturer for their support and advice as the majority of warranties are directly provided by them. As a reseller, PC LAN is also required to comply with these requirements. If the manufacturer is unable to offer a replacement or repair for a faulty product and instructs the end user to return the product. Customer should contact us with the reference/case number provided by the manufacturer, along with our tax invoice number. Our team will then contact the supplier to verify the return/replacement authorization and initiate a return case.
- If the returned product is found to be physically damaged during transit due to inadequate packaging, the warranty will be voided and the product cannot be exchanged or refunded.
- All returned items will be tested upon arrival and will attract a handling fee of $20 plus return postage to customer if found to be in perfect working condition.
- Please note free or bonus items are covered only by 7-day-Dead-on-Arrival policy, hence please contact us at once if the item is found to be defective within 7 days of receiving. Please feel free to contact us if there are any questions.
- Due to health and hygiene reasons, microphones, earphones and headphones can only be returned if they are unopened within 30 days of purchase and are completely sealed or faulty.
- The benefits provided to you under the various warranty of different items are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information visit Australian Consumer Law's website
Page Index
- Change of Mind / Non-Faulty Returns
- Dead on Arrival (DOA) & Warranty Returns
- Return of Faulty Products
- Manufacturer Contact
1. Change of Mind / Non-Faulty Returns
We encourage customers to carefully consider their purchases before placing an order. However, if a non-faulty item needs to be returned due to a change of mind or incorrect purchase, please refer to our policy below:
- The item must be in stock at PC LAN at the time of purchase. Custom build items and special order-in items that are not part of our regular inventory may be rejected.
- The item must be returned within 30 days of delivery in its original undamaged packaging.
- The item must be unused and still factory sealed, and may be charged for up to 10% restocking fee.
- If the item has been opened, a restocking fee of 20% will be charged as the item is no longer considered brand new.
- If the item has been used or registered, the return may be rejected or a restocking fee of up to 50% may be charged.
- Any delivery or insurance costs incurred are not refundable and not included in the restocking fee.
- We reserve the right to refuse a refund if the item is not in resalable condition, including damaged or missing packaging or parts.
- Software, printers with unsealed ink, and other consumable items cannot be returned.
- Microphones, earphones, headphones, keyboard and mouse, chairs can only be returned if unopened and completely sealed within 30 days of purchase due to the health and safety regulations.
- To initiate a Change of Mind / Non-Faulty return, request must be sent to RA@pclan.com.au wihtin 14 days of purchase for final approval.
- If customer do not pick up within 30-days of purchase and request cancellation. Customer are liable for a restocking fee to cover the variation of the cost.
2. DOA & Warranty Returns
All brand new products (with the exception of consumable products and software) sold by PC Lan Pty Ltd are covered by Australian manufacturer warranty. For used or ex-demo product, warranty terms will be stated in the listing, or otherwise, customer can contact us for warranty information.
2.1. DOA Returns (Product Dead on Arrival)
If your item is confirmed to be defective when delivered, it will be treated as Dead On Arrival (DOA). The DOA period is 14 days from your invoice date. DOA claims are eligible for a refund or replacement after the faulty item has been returned to us.
Please note:
- Customer must contact us within 14 days of your invoice date.
- In order to expedite your DOA claim, please obtain a manufacturer reference number which confirms that your item may be faulty.
- Customers are responsible for covering the shipping costs of returning faulty items, while PC Lan will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
- The item should be returned to us within 14 calendar days of the issuance of the return label. Where possible, all items should be packed in the original, undamaged /unmarked packaging including any accessories, manuals and documentation that shipped with the item. If the accessories are missing, we reserve the right to reject the DOA claim or apply only a partial refund
- The processing time for a DOA return is up to 2 weeks from the time we receive it. This allows us to send the DOA unit to the vendor for testing and fault verification.
2.2. Warranty Returns
If a product is outside the 14-day DOA period, the standard manufacturer warranty terms will apply. As some of our products, like electronics and computers, require specialized support, we strongly recommend that you first contact the manufacturer for troubleshooting assistance. Their support team is more knowledgeable in diagnosing and resolving issues and can help minimize delays that may arise from us acting as an intermediary. However, if the manufacturer is unable to assist, our team can step in and provide further assistance. Our product's Manufacturer Contact.
Please note:
- Customers are responsible for covering the shipping costs of returning faulty items, while PC Lan will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
- The processing time is generally 1-3 weeks from the time we receive the faulty unit.
- Certain products requires end-user contact manufacturer support team to obtain reference number for processing warranty claim. Please check our Manufacturer Contact for details.
- Please note that the warranty claim may result in a repair, replacement, or store credit at PC LAN, depending on the manufacturer's approval. Refunds are not available under any circumstances.
- Invoice or Order number and item's serial number (if applicable) must be provided for warranty claim. We cannot process warranty request without proof of purchase.
3. Return of Faulty Products:
Once we receive a faulty product, we will send it to the manufacturer or their authorized service center for assessment. However the return will be rejected in below cases:
- without PC LAN approved RA Number attached on return package
- item is damaged due to misuse or inadequate packageing in transit
- serial number does not match tax invoice record
After we receive the repaired or replacement unit from manufacturer, we will arrange return delivery to you.
Note: If the fault is not covered by the manufacturer's warranty or extended warranty (if applicable), we will provide you with a quote for the repair cost and any costs associated with the processing of the return prior to returning the product(s) to you.
4. Manufacturer Contact:
|
Company |
Phone/Email |
|
Acer Service Centre |
1300 362 328 (Laptop, LCD) |
|
APC |
13 73 28 (Tech Support) |
|
ASUS |
1300 278 788 |
|
Belkin |
1800 235 546 (English only 24/7) |
|
Cisco |
1800 805 227 |
|
CyberPower |
1300 431 808 |
|
D-Link |
1300 766 868 |
|
Dahua |
1800 327 457 |
|
Eaton |
1300 877 877 |
|
Epson Service Centre |
1300 361 054 |
|
Fujitsu Service Centre |
1800 288 283 |
|
Fujixerox |
1800 883 668 |
|
LaCie |
*Please contact LaCie (Seagate) for Warranty |
|
Lenovo |
131 426 |
|
Lexmark (Return to PC Lan) |
(07) 3377 5888 |
|
LG Service Centre |
1800 643 156 |
|
Linksys |
1800 605 971 |
|
Logitech |
1800 025 544 |
|
HP Service Centre |
131 047; 1300 721 147 (Printer); 131 047 (scanner) |
|
IBM Service Centre |
1800 289 426 |
|
Kingston |
1800 620 569 |
|
Motorola |
1300 138 823 |
|
Zebra |
1800 457 439 / TSAPAC@zebra.com (Printers) |
|
Philips |
1300 651 993 |
|
Qnap |
Contact QNAP Support |
|
Samsung Service Centre |
1300 362 603 |
|
Seagate |
|
|
Sony |
1300 137 669 |
|
Synology |
Contact Synology Support |
|
Toshiba |
(02) 9887 6000; 13 30 70 |
|
Viewsonic Centre Centre |
1800 880 818 |
|
Wacom |
(02) 9422 6700 |
| Western Digital |
Description
Powered by an Intel® Celeron® N5095, quad-core processor (burst up to 2.9GHz), the TS-464U features two 2.5GbE RJ45 ports and Port Trunking for up to 5Gbps combine bandwidth. The built-in 4K HDMI™ output allows for multimedia and virtual machine display. With a PCIe Gen 3 slot, the TS-464U provides flexibility in extending NAS functionality, allowing you to install various cards: 10GbE/5GbE network card, QM2 card for M.2 SSD caching, or Edge TPU for AI image recognition. The TS-464U also supports AES 256-bit encryption to ensure the confidentiality of sensitive business data without affecting system performance.
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2.5GbE connectivity
Up to 5 Gbps transfer speeds can be achieved by setting port trunking with the two built-in 2.5GbE (2.5G/1G/100M) ports.
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PCIe expandability
Install a PCIe Gen3 x2 card to expand the core functionality of the TS-464U, including a Multi-Gig 10GbE/5GbE/2.5GbE network card, a QM2 card, or a USB 3.2 Gen 2 (10Gbps) card.
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Snapshots
Protect your files and data from accidental deletion and malware attacks with snapshots that fully record the system status and data.
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License-free virtualized environment
Host multiple containerized apps to run a wide range of applications and services.
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Drives Auto-Tiering
Qtier™ auto-tiering technology and SSD caching enable constant storage optimization.
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Flexible expansion
Scale your storage capacity to fit growing data needs by connecting QNAP’s expansion units.
Quad-core high performance
The TS-464U is powered by an Intel Celeron N5095 quad-core processor and supports 8GB DDR4 memory, two 2.5GbE ports and SATA 6 Gb/s drives. The integrated Intel® AES-NI encryption engine also helps protect confidential data without impacting system performance.
Streamline large file transfers and video editing with 2.5GbE
The TS-464U comes with two 2.5GbE RJ45 (2.5G/1G/100M) LAN ports that allow you to use existing CAT5e cables to upgrade network speeds from 1 Gigabit to 2.5 Gigabit. The dual 2.5GbE ports also support Port Trunking for up to 5 Gbps transmission speeds, improving the efficiency of bandwidth-hungry business applications such as large file transfers, fast backup/restore, and multimedia transfer & editing.
Future-proof your IT infrastructure for high-speed networks
The TS-464U is ideally matched with QNAP’s managed and unmanaged 2.5GbE/10GbE switches to form high-speed, secure, and scalable network environments without going over budget. QNAP also provide 2.5GbE/5GbE/10GbE PCIe cards and USB 5GbE adapters for Windows®/Linux® workstations, allowing you to easily build a high-speed network environment for productive team collaboration.
Enhance productivity with multiple USB ports
With two USB 3.2 Gen 2 (10Gbps) ports and two USB 2.0 (480Mbps) ports, you can quickly backup and transfer large files to/from the TS-464U. UPS, and other compatible USB devices can also be connected for greater functionality and application potential.
Abundant I/O capabilities with PCIe expansion
The TS-464U has one PCIe Gen 3 x2 slot that allow for installing various expansion cards for expanding application potential.
SSD Caching and Auto Tiering for Optimized Storage Efficiency
The TS-464U supports SSD caching to improve the workflow of random IOPS demanding applications such as virtualization. Qtier™ Technology empowers the TS-464U with auto tiering that continuously optimizes storage utilization across high-performance SSD and high-capacity SATA drives. Qtier™ 2.0 features IO-awareness that empowers SSD tiered storage with a cache-like reserved space to handle burst I/O in real time, greatly maximizing the advantages of SSD.
Direct 4K HDMI™ output for multimedia and virtual machine display
The TS-464U features Intel® UHD Graphics that supports dual-channel hardware decoding and real-time transcoding*. The HDMI™ 1.4b output supports up to 4K (3840 x 2160p) @60Hz, providing great benefits for applications like video production/editing or industrial design that demands high resolution and color realism as well as intensive media storage, transfer, and display. By connecting the TS-464U to an HDMI™ display, you can directly watch multimedia content saved on the NAS, or use the TS-464U as a versatile workstation by directly outputting virtual machines from Virtualization Station or Ubuntu Linux Station.
*Note: The TS-464U’s hardware provides hardware decoding, encoding and transcoding capabilities. However, playback quality may vary due to factors including playback software, file formats, system usage, and available bandwidth.
QTS 5, Fast, smooth, and easy-to-use!
The TS-464U comes with the QTS 5 operating system as standard, providing a next-generation usage experience with an updated system kernel, optimized user interface, and advanced security features.
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Brighter. Smoother. You’ll like it.
When navigating QTS 5, you will notice a finer attention to detail for a superior browsing experience. Enjoy a smoother NAS experience, comfortable visual design, and find your favorite apps quicker.
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Get started with the notice board
When performing first-time installation, the notice board guides you through the setup process. Simply follow the step-by-step instructions for a quick and easy setup.
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Smooth and reactive user interface
Whether clicking buttons, switching between apps, expanding/collapsing windows – every action is much smoother. The search bar in the main menu also assists in quickly finding desired apps.
Comprehensive backup and disaster recovery solution
The TS-464U supports various apps that cover all your backup needs. Practice safe IT habits by regularly backing up files and device content, allowing them to be easily restored when needed.
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PC/Laptop backup
For Windows®, install NetBak Replicator to back up your PC to QNAP NAS. In macOS®, just set up the built-in Time Machine® to secure your data.
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Remote backup for NAS
Hybrid Backup Sync makes it easy to back up data from a TS-464U to another QNAP NAS or remote server to fulfill your 3-2-1 backup strategy.
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VM backup
Enjoy license-free VMware® and Hyper-V VM backup with source-side incremental backup, global deduplication, and recovery compression.
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SaaS backup
Safeguard enterprise cloud data by backing up/syncing files, emails, calendars, and contacts from Google™ Workspace and Microsoft® Office 365® to the NAS.
Note: Minimum memory requirements are 2 GB available and 4 GB installed.
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Cloud backup for NAS
Hybrid Backup Sync supports mainstream cloud storage for NAS data backup. For backup to object cloud storage, VJBOD Cloud is especially useful to reduce bandwidth usage and backup time.
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QuDedup technology
Hybrid Backup Sync eliminates redundant data at the source and then backs up the deduplicated data, helping to save time and storage costs while providing efficient multi-version backups.
Multi-version snapshots mitigate ransomware threats
The TS-464U supports block-based snapshots that record the state of the system at any time. It helps protect data, which can be restored back to a specific point of time, greatly helping in mitigating the threat of ransomware.
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Volume and LUN snapshots
Take snapshots in seconds and revert the entire volume/LUN back to a specific point in time to prevent loss of important data.
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Instantly restore snapshots
Snapshot content can be quickly restored to a local NAS, or restored on a folder/file basis to a local/remote NAS or cloud storage. You can also conveniently view and restore snapshots from the client side.
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Back up snapshots
Multiply data protection by backing up snapshot files! Replicate volume/LUN snapshots in the TS-464U to a remote NAS (Snapshot Replica) by copying only the changes made. This helps save time & bandwidth, and can be run manually or on a scheduled basis.
All-in-one solution for hosting virtual machines and containers
By running multiple virtual machines and containers on the TS-464U, you can deploy multi-tenant environments and applications to increase management efficiency and save hardware costs. Coupled with the Network & Virtual Switch app that boosts interoperability between virtual machines, containers, QNAP NAS, and other physical devices on the network, you can flexibly allocate physical and virtual network resources to simplify network deployment.
Virtualization Station
Run multiple Windows®, Linux®, UNIX®, Android™, and QuTScloud virtual machines and access them via a web browser or Virtual Network Computing (VNC). Businesses can run virtualized server applications on a single NAS without needing additional physical servers.
Container Station
Experience Docker®, LXD, and Kata Containers lightweight virtualization technologies, download apps from the built-in Docker Hub Registry®, import/export containers, and create abundant microservices.
Linux Station
Run Linux® applications (including apps from the Software Center) directly on the NAS and remotely access the Linux® desktop from a web browser. The open-source Linux® platform is also ideal for Internet of Things development.
Comprehensive security and privilege settings
The TS-464U is loaded with flexible privilege settings and security measures. Besides IP blocking, QNAP Authenticator, HTTPS connection, there are more apps that help ensure optimal NAS protection against threats like malware and hackers.
myQNAPcloud secures remote access
myQNAPcloud allows convenient connection to the TS-464U through the Internet without any complex DDNS settings. To ensure your remote access service is secure, myQNAPcloud strengthens keys on SSL Certificates to 2048-bits.
Simplified privilege settings
The TS-464U supports comprehensive access right settings for shared folders, Azure Active Directory Domain Services (Azure AD DS), LDAP, and Windows ACL to help IT staff efficiently manage user accounts and access rights for multiple NAS systems.
QuFirewall protection
Supports IPv6, firewall access lists, and GeoIP filtering to restrict access based on geographical locations for higher NAS network security.
Superior security with QVPN
A virtual private network (VPN) allows secure access to network resources and services across public networks. QVPN supports creating a VPN client, using the TS-464U as a VPN server, and WireGuard® VPN service with an easy-to-use interface for setting up a secure connection.
QuWAN SD-WAN
To facilitate digital transformation, multi-site expansion and remote working, QuWAN SD-WAN helps automatically mesh multi-site VPN. It features IPsec encryption and cloud-centric management, allowing secure multi-site network including QNAP NAS and VMware ESXi platforms.
Security Counselor
A security portal for the TS-464U to check for weaknesses and offer recommendations for enhancing NAS security. It also integrates anti-virus and anti-malware scanning software.
Malware Remover
Regularly scan your TS-464U using the latest malware definitions. If infected files are detected, they will be immediately removed to ensure NAS data security.
The best file storage and collaboration center
The TS-464U integrates rich apps for storing, managing, synchronizing, searching, and archiving files. It supports SMB/CIFS, AFP, and NFS protocols for streamlined file sharing across Windows®, Mac®, and Linux®/UNIX®, and provides the smartest NAS solution for professionally managing your files.
File Station
Manage, access, and share all the files in the TS-464U and view snapshots files – all from your web browser. You can also easily mount remote NAS folders and cloud storage.
Qsync
Make any file uploaded to a TS-464U available to linked devices, such as computers, laptops and mobile devices. You can sync shared folders and team folders for group file sharing to enhance the flexibility of team projects and collaboration.
Qsirch
QNAP’s powerful, Google-like search tool helps you quickly find images, music, videos, documents, and emails by keywords, color, and more search conditions. It also supports Qfiling to perform one-time or automatic archival tasks based on your search criteria.
Qfiling
Automate your file organization ─ all you need to do is categorize files, set a schedule, and Qfiling will do the rest. Qfiling also enables smart recycling that instantly moves filtered files to the Recycle Bin.
Smart surveillance solution for 24/7 security
QVR Elite is QNAP’s subscription-based smart surveillance solution, allowing you to easily build a surveillance system with lower TCO and higher scalability. Recordings are saved as MP4 files, allowing playback on nearly every device. QVR Elite also integrates QNAP AI-based solutions to build smart facial recognition for retail and door access systems with QNAP NAS. You can arrange a dedicated, independent storage space for surveillance data on the TS-464U and enjoy simplified camera management, storage space allocation, camera live viewing and playback.
| CPU | Intel® Celeron® N5095 4-core/4-thread processor, burst up to 2.9 GHz |
| CPU Architecture | 64-bit x86 |
| Graphic Processors | Intel® UHD Graphics |
| Floating Point Unit | ✓ |
| Encryption Engine | ✓(AES-NI) |
| Hardware-accelerated Transcoding | ✓ |
| System Memory | 8 GB RAM |
| Maximum Memory | 8 GB |
| Flash Memory | 4GB (Dual boot OS protection) |
| Drive Bay | 4 x 3.5-inch SATA 6Gb/s, 3Gb/s |
| Drive Compatibility | 3.5-inch bays: 3.5-inch SATA hard disk drives 2.5-inch SATA solid state drives |
| Hot-swappable | ✓ |
| M.2 Slot | Optional via a PCIe adapter
Compatible with NVMe SSD PCIe Gen 3 and above. Please refer to https://www.qnap.com/compatibility/ for compatibility.
|
| SSD Cache Acceleration Support | ✓ |
| 2.5 Gigabit Ethernet Port (2.5G/1G/100M) | 2 (2.5G/1G/100M/10M) |
| 5 Gigabit Ethernet Port (5G/2.5G/1G/100M) | Optional via network adaptor |
| 10 Gigabit Ethernet Port | Optional via network adaptor
Optional via PCIe expansion card
|
| Wake on LAN (WOL) | ✓ |
| Jumbo Frame | ✓ |
| PCIe Slot | 1 Slot 1: PCIe Gen 3 x2 Card dimensions for PCIe slot：210 x 68.9x 18.76 mm / 8.27 x 2.71 x 0.74 inches.
|
| USB 2.0 port | 2 |
| USB 3.2 Gen 2 (10Gbps) Port | 2 x Type A USB 3.2 Gen2 |
| HDMI™ Output | 1, HDMI™ 1.4b |
| Form Factor | 1U Rackmount |
| LED Indicators | HDD 1-4, Status, LAN, Expansion, Power |
| Buttons | Power, Reset |
| Dimensions (HxWxD) | 43.3 × 430 × 479 mm |
| Weight (Net) | 6.6 kg |
| Weight (Gross) | 8.54 kg |
| Operating Temperature | 0 - 40 °C (32°F - 104°F) |
| Storage Temperature | -20 - 70°C (-4°F - 158°F) |
| Relative Humidity | 5-95% RH non-condensing, wet bulb: 27˚C (80.6˚F) |
| Power Supply Unit | 250W (x1), 100-240V |
| Power Consumption: HDD Sleep Mode | 22.285 W |
| Power Consumption: Operating Mode, Typical | 36.81 W
Tested with drives fully populated.
|
| Fan | 2 x 40mm, 12VDC |
| System Warning | Buzzer |
| Max. Number of Concurrent Connections (CIFS) - with Max. Memory | 1500 |